Centro Assistenza
Pagamenti e Offerte
We offer a variety of online payment methods to ensure our customers can place orders with ease.
Cards (inc. AMEX), PayPal, Apple Pay, Google Pay
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Any order placed for delivery outside of the US could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
If you’re seeing the status ‘Payment Problem’ on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help via the 'Still need help?' section (below).
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorized to be taken.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favorite beauty products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.
Once you’ve found all the items that you want then click ‘My Basket’, you’ll see a box located below your list of items which says ‘Got a discount code? Enter it here’.
Add your discount code into this box and click ‘Add’ to apply the discount.
If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).
Il mio account
You’ll need to register before you can place an order with Perricone MD.
As long as you have a valid email address, then you can head over to our sign up page to get in on all the beauty action.
We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
You can rest assured that shopping with Perricone MD is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
Ordini
All items ordered with Perricone MD depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
It’s easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Yes, click on the ‘My Basket’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you a dispatch email as soon as your order is on the way.
Your account will show any previous orders you’ve placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on ‘Message’ below to contact our Customer Service team.
We’re sorry to hear you want to cancel.
If there is anything that we might be able to do that means you don’t have to cancel, then you can contact our Customer Service team via the 'Still need help?' section (below).
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
You can visit our Returns Policy to help you get the order back to us instead.
Once you’ve placed your order we cannot make any changes to it.
If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.
Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
Don’t worry we understand that this can happen; you can try and cancel the item in your account.
You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.
If you still need help, then you can send our Customer Service team a message via the 'Still need help?' section (below).
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
So that we can look into this for you, please contact us to tell us more via the 'Still need help?' section (below).
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).
We’ll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
Consigli sui prodotti
Most Perricone MD products do not contain gluten. Exceptions that do contain gluten are Face Finishing & Firming Moisturizer.
The Celiac Disease Association has released this clarifying statement:
"Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick, lipstick and toothpaste) should be gluten free."
The current range of Perricone MD products you’ll see on our website are paraben-free.
The Neuropeptide Facial Cream that is sold exclusively at QVC and the Shopping Channel is still preserved with parabens.
With many of our products, results may be visible within minutes. Over time with consistent daily use, results become cumulative and even more dramatic. For most clients, noticeable improvement is reached after one month of using the products daily.
We use a non-chemical, mineral-based broad spectrum sunscreen containing titanium dioxide and/or zinc oxide in all of our SFP products which include Photo Plasma, Face Finishing Moisturizer Tint, and the No Makeup Skincare products.
Perricone MD products are formulated with the highest quality ingredients, some having natural medicinal scents. Our commitment to formulation integrity and maximum effectiveness means that sometimes the scents cannot be masked, but should dissipate after application. If the scent of a treatment does not dissipate a few minutes after applying it and following with your moisturizer, then you may need to reduce the amount you’re using at a time so it absorbs completely.
Dr. Perricone's products have not been tested on women who are pregnant or nursing. Although Perricone MD does not foresee any problem with this, it is important that you know that they have not been tested. Each ingredient has been independently tested and deemed safe for topical application. It is best to avoid Vitamin A topical application while pregnant. Our HP Evening Repair contains retinol, so we would advise to avoid that treatment.
Should you have further questions related to your pregnancy and the cosmetic ingredients in Perricone MD or any other products, we recommend that you consult with your physician or obstetrician. She or he will know you and your pregnancy best and can work with you to ensure you have a safe and healthy pregnancy.
Spedizione
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Delivery Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
Resi e Rimborsi
Please refer to our returns policy page for more information.
If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).
We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).
They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the 'Still need help?' section (below).
Sito web
You have the right to ask about what personal data we hold about you.
To make this request you can message us via the 'Still need help?' section (below)
Feel free to write to us at the office address below, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
Perricone MD Customer Service Department,
1-2 The Stables
Gadbrook Park
Northwich
CW9 7RA
Integratori per la pelle
Dr. Perricone recommends the Skin and Total Body Supplement as a comprehensive daily dietary supplement to help support healthy skin, joints, bones, hair, and nails. This nutritional system combines powerful antioxidants, B-complex energy enhancers, minerals, enzymes, and herbal extracts. Always check with your primary physician if you have special healthcare requirements.
To 'jumpstart' weight loss, Dr. Perricone recommends the The Metabolic Formula. This customized 10-day supplement program is fast and extremely effective especially when paired with your preferred healthy diet, or the Metabolic Miracle Diet.
For healthy weight maintenance, Dr. Perricone suggests Health & Weight Management Supplements.
No. Dr. Perricone recommends taking one boxed supplement at a time.
All of our supplements are gluten-free with the exception of our Super Greens Supplement Powder.
Yes, all of our supplements are made in the U.S.A.
Aggiornamento dell'informativa sulla privacy
Dato il ritmo con cui THG è cresciuta e si è evoluta nel corso degli anni e i successi che abbiamo avuto fino ad oggi, abbiamo riconosciuto che l'attuale struttura dell'entità legale del Gruppo non è in alcuni casi in linea con le divisioni di business e i brand che offriamo attualmente.
Abbiamo quindi colto l'opportunità di riorganizzare la struttura legale del Gruppo in modo che le nostre società si allineino alle nostre divisioni di business e ai nostri marchi e supportino la strategia di crescita a lungo termine di THG. Per poter effettuare tale riorganizzazione, ci siamo assicurati che i dati (tra cui quelli relativi a Lei, in quanto cliente) fossero legalmente trasferiti alle nuove entità. Sebbene questo cambiamento non abbia alcun impatto materiale su di Lei, desideravamo informarLa di questo avvenimento.
Prima della riorganizzazione:
Nella maggior parte dei casi il Titolare del trattamento dei Suoi dati sarà stato The Hut.com Limited. In alcuni casi, il Titolare del trattamento potrebbe essere stato un'entità specifica all'interno di THG.
In seguito alla riorganizzazione:
I nuovi Titolari del trattamento sono le entità giuridiche di nuova costituzione:
• THG Beauty Limited
Questo è dovuto a una riorganizzazione interna e non ha effetti su di Lei in alcun modo materiale. Le stiamo solo comunicando questo cambiamento interno in modo trasparente. Alcune unità di business sono state incorporate all'interno di nuove entità giuridiche all'interno del gruppo THG e le relative banche dati sono state trasferite a esse.
Ciò significa che la responsabilità giuridica del trattamento dei Suoi dati o della risposta alle Sue richieste in merito alla protezione dei dati è ora affidata alla nuova entità indicata nell'e-mail. Tuttavia, queste nuove entità rimangono all'interno del gruppo THG e forniscono tutte lo stesso livello coerente di protezione.
L'e-mail che ha ricevuto non è un'email di marketing. Si tratta di un annuncio importante sul cambio del proprietario legale relativo ai database in cui è incluso/a. Quando sceglie di non ricevere e-mail di marketing, abbiamo bisogno di tenere i Suoi dati nel database in modo da sapere di non inviarLe comunicazioni di marketing. Naturalmente ha anche il diritto di far eliminare completamente i Suoi dati dal database, nel qual caso La preghiamo di utilizzare il link apposito in fondo all'e-mail.
Conserviamo i dati solo per il periodo di tempo necessario. Oltre agli scopi più ovvi, come l'evasione di un ordine, dobbiamo conservare alcuni dati per un certo numero di anni per scopi specifici, come quelli legati a imposte e contabilità.
Brexit: Tutto quello che c’e’ da sapere
Dopo l’uscita del Regno Unito dall’UE dal 01 Gennaio 2021, Perricone MD vogliamo rassicurare tutti I nostri clienti che non ci saranno cambiamenti nella vostra esperienza d’acquisto.
Perricone MD Si impegna affinche’ abbiate tutte le informazioni necessiare, pertanto vi abbiamo fornito le seguenti FAQs per rispondere a tutte le vostre domande.
Se avete ulteriori domande vi invitiamo a contattare il nostro servizio clienti che sara’ felice di aiutarvi.
Perricone MD siamo felici di informarvi che la vostra esperienza d’acquisto post Brexit non verra’ influenzata e potrete continuare ad effettuare ordini come in precedenza.
Per I clienti che si trovano all’interno dell’Unione Europea, la maggior parte dei nostri prodotti sara’ spedita dal nostro centro distribuzione all’interno dell’UE, di conseguenza non ci sara’ alcun cambiamento.
Per qualsiasi prodotto spedito dal Regno Unito verso indirizzi nell'UE, tasse ed oneri dogali verranno concordati per vostro conto con il corriere, di conseguenza non ci saranno costi aggiuntivi.
Abbiamo apportato le modifiche necessarie per garantire che la vostra esperienza d'acquisto non venga influenzata, il che significa che i tempi di consegna rimarranno invariati.
Non appena avra’ selezionato I prodotti la invitiamo a considerare le tempistiche di consegna
relative al suo indirizzo di spedizione.
Come alcuni clienti possono aver sperimentato in passato, abbiamo diverse sedi di spedizione in tutto il mondo per potervi offrire la migliore esperienza possibile.La maggior parte degli ordini verra’ evasa dall’interno dell’Unione Europea, tuttavia alcuni prodotti saranno inviati dal Regno Unito.
Abbiamo apportato tutte le modifiche necessarie affinche’ tutti I prodotti inviati dal Regno Unito verso I paesi dell’Unione Europea siano consegnati senza alcuna tassa o onere doganale aggiuntivo.
Non ci saranno cambiamenti di costo come conseguenza della Brexit. Rivediamo regolarmente le nostre politiche di prezzo al fine di rimanere competitivi.
No, tutti I prodotti resi dall’Unione Europea torneranno al nostro centro distribuzione situato all’interno dell’ UE.
